Terms of service

Estimates. Estimates for new equipment are free and valid for 30 days. Repair visits carry a $160 diagnostic fee. We give you a written price for the repair before any work starts.

Promotions. Offers apply to residential customers in our service area, one per household unless stated, cannot be combined, and may end without notice.

Warranty. When a $160 inspection finds a problem and we repair it, the specific part we repair or replace is warranted for 6 months (parts and labor). The warranty does not cover the rest of the system. A system qualifies if it is 12 years old or newer (by the date on the unit's data plate), passes our safety check, and has no existing problems like a cracked heat exchanger or code violations. The warranty covers the part we installed and our labor on it; it does not cover damage from power surges, freezing, flooding, missed maintenance, or work by someone else. We tell you in writing before the work whether your system qualifies. Equipment warranties are the manufacturer's and require documented annual maintenance.

Payment. Repairs are due on completion. Installations require a deposit with the balance due on completion. Massachusetts law (M.G.L. c. 142A) governs home improvement contracts.

Membership. Comfort Club plans renew automatically and may be cancelled any time; annual plans are prorated after an inspection has been used.

Questions: call (857) 505-5669.